IT SUPPORT & ADMIN EXECUTIVE

Job Summary

The IT Support & Admin Executive will be responsible for providing comprehensive technical support, managing IT infrastructure, and ensuring the smooth operation of all hardware, software, and network systems. The role involves troubleshooting, user support, and maintaining IT compliance and inventory records.

Job Details

1. Manage and respond promptly to user support tickets and IT service requests.
2. Troubleshoot and resolve hardware, software, and network issues efficiently.
3. Install, configure, and maintain computer systems, peripherals, and related devices.
4. Provide onboarding support and technical assistance to new and existing users.
5. Maintain and update IT inventory, ensuring accurate records and timely reporting.
6. Support IT infrastructure, including network, servers, and system performance monitoring.
7. Assist with IT administrative tasks, including compliance and policy implementation.
8. Collaborate directly with end-users to deliver high-quality technical support.
9. Stay proactive and tactical in identifying and resolving potential system or user issues.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant experience in IT administration or technical support.
• Basic to intermediate technical knowledge of IT systems, hardware, and software.
• Proficiency with Microsoft 365, ticketing systems, and antivirus/security tools.
• Familiarity with IT frameworks and certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (added advantage).
• Demonstrated ability to work tactically and proactively in resolving technical issues.
• Strong communication and problem-solving skills with a user-focused approach.
• Commitment to maintaining endpoint security and promoting user awareness.
• Ability to work independently with minimal supervision

About Company

GOIL ONITSHA FACTORY LOCATION

https://goldenoiltd.seamlesshiring.com